Returns
You may exchange new, unworn merchandise, in its original condition, within 7 days of receipt date. Shipping charges are non-refundable. To complete the exchange process, we require a copy of the original receipt as proof of purchase.
Refunds (if applicable)
We will happily refund your order once the original product purchased is returned and is in good condition as purchased. i.e. No damages, unworn, washed etc. Refunds could take up to 5 business days depending on your financial institution.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank statements. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Processing times may vary before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@agamalabel.com.
Sale items (if applicable)
All SALE items purchased are final cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@agamalabel.com and send your item to: 3 Navy Wharf Court, Suite 501, Toronto, ON, Canada, M5V3V1.
Shipping
To return your product, you should mail your product to: 3 Navy Wharf Court, Suite 501, Toronto, ON, Canada, M5V3V1.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
